5 Tips for Finding the Best Internet Provider For Your Business
Searching for a new ISP is something of a daunting task for some, with so many options to choose from. Should you get satellite or cable internet? Maybe a hotspot connection instead? Should you bundle a phone plan for your business as well? What if you don’t want a landline? These are just some of the questions you might have when choosing an ISP for your business.
Here, we’ll cover five tips that will help you choose the best internet for your business, no matter what size it is. Startups and established businesses alike need a great connection to grow and thrive, so be sure to follow our guide closely.
1. Know Your Internet Needs
In order to prevent yourself from getting talked into a service package you don’t actually need, it’s a good idea to write a list of what you need from your ISP. What are some considerations for the provider you choose? Here’s a short list of things you might want from the company:
- Good customer service
- Clear service terms
- No long-term contracts
- Easy installation
- Good pricing for services
- Professional installation (if necessary)
- Straight-to-the-point attitude
When it comes to the service itself, you might be looking for:
- Reliability of the connection
- Good speeds
- Good bandwidth
- Secure connections
- Simple equipment and troubleshooting
- Clear pricing for services
- Easy connectivity to all devices
You’ll want to be armed with your list when you contact an ISP, because it’s the job of the customer service rep to upsell and get you into a more lucrative service package. If you don’t need all of the extra services or special features, be clear from the beginning that you’re not interested and share your list of desired features with the rep.
You don’t have to sign any contracts, either. You can always choose a different provider if your ISP wants you to sign a long-term agreement that could leave you trapped if you’re unhappy with the service at any time during that period.
2. Use Internet Advisor To Find A Great Provider
With so many providers available, how do you find the right one? Call around to every number in town? Google search “ISPs” and sift through thousands of search results? What if there was a tool that would allow you to search for the best ISP in your geographic area in just minutes? Lucky for you, internet advisor is just the tool you need to quickly locate a good ISP in your area.
This web-based search tool is easy to use; it’s pretty much a search engine specifically for ISPs. You can search by state, so no matter where you are, you’ll have plenty of options to choose from. You’ll find big names like Spectrum, CenturyLink, AT&T, Frontier, Verizon, and more on the site’s search engine.
Simply type your zip code into the search bar and you’ll get results in just a few seconds. No more hours spent sifting through Google pages!
3. Don’t Get Caught Up In Extras
It’s all too easy to be sold on an awesome phone plan to go with your business internet service. After all, that $99 per month for both services is great, right? Yes and no. If you’re not going to use the phone all that often, you’re basically paying for empty space. It’s the same as an impulse buy, you might just regret it later.
Don’t get distracted by extras, deals, and promotional services. If you just need internet, there are thousands of service options available from providers all over the country.
4. Research The Company’s Customer Service Reputation
Unfortunately, not every company out there adheres to a standard of customer service. Even some of the largest internet providers have been known to disregard the needs of their customers, and some have even gone as far as to provide a sub-par product for an unfair price. Lawsuits, complaints, and bad reviews have come from these practices, which is why it’s so important to check the company’s customer service reputation before signing up with them.
Let’s say your business processes payments via its internet connection, and you’re having connectivity issues. You expect those issues to be resolved ASAP, right? Because if they’re not, you’re going to lose some sales. If your ISP’s customer service is terrible, you can expect to wait hours or even days for a solution, and that’s just bad for business.
How a company handles its customer requests and complaints says a lot about how the company views its customers. If your ISP sees you as a valuable customer, the customer service team will do everything they can to ensure your service is top-notch.
5. Compare Prices
Chances are, the service package you’re getting now is offered by another ISP for less money. That being said, you don’t want cost to be your prime concern, as there is a lot more that goes into a business decision than just monetary impact. Once you know your budget, you’ll want to spend some time comparing competitor rates, features, and customer service reputation. Be sure you’re getting the most value for your money so that purchasing an internet package is a worthwhile investment for the business as a whole.
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